First Time Manager ENG



  • To understand better the leader’s role
  • To develop key competences necessary in leading people
  • To get knowledge about the strengths and areas for improvement of the participating leaders
  • To learn how to handle some challenging situations in the leaders role


  • Building the authority by being a better people manager
  • Better relations with the team members
  • Better awareness of the strengths and the areas for improvement


  • More skilful and motivated managers
  • More satisfied team members
  • Less tension situations

Meeting one: A professional profiling

  • Characteristics of the four basic styles of behaviours
  • Typological diagnosis exercises using videos
  • Typological profile of natural and learned styles

Meeting two: Communication rules

  • Communication cycle task delegation performance review feedback
  • The accountability of the communication process
  • The structure of the delegating conversation dialog, not monologue!
  • Practicing the delegating conversation communication pitfalls and how to
    avoid them
  • Performance review the purpose and best practices

Meeting three: Conflict handling

  • The nature of conflict and the sources of conflict
  • Natural reactions for the conflict situation strategies of resolving the conflict
  • Conflict resolution styles a questionnaire
  • Leaders as mediator the framework of the mediation conversation
  • Practicing the mediation conversation

Meeting four: Change management

  • The change management phenomena (the change curve, effectiveness
    in change, etc
  • People’s reaction on change How to recognize and handle different attitudes
    towards change
  • Coping with resistance (sources of resistance and possible actions)
  • Holding the conversation with people who manifest the resistance towards a

Każde szkolenie otwarte realizujemy także w formie szkoleń zamkniętych.